We offer a 30-day return policy on all purchases. If you are not completely satisfied with your order, you can return it within 30 days from the date of purchase for a full refund or return. Please refer to our Return Policy page for detailed information.

To initiate a return, please contact our customer service team via email at info@mysticpetmart.com. Our team will guide you through the return process.

Most of our products are eligible for return within 30 days of purchase, provided they are in their original condition and packaging. Some exclusions may apply. Please review our Return Policy for more details.

We do not charge any restocking fees for returns. However, the customer is responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Once we receive your returned item, it typically takes 3-7 business days to process your return and issue a refund or exchange. Please note that refunds may take additional time to reflect in your account depending on your payment method and financial institution.

Currently, we only ship to addresses within the United States and Canada. We are working on expanding our shipping options to include more countries in the future.

No, currently we don't offer exchanges for items that are eligible for return. Please contact our customer service team to initiate an return, and we will assist you with the process.

If your item arrives damaged or defective, please contact us immediately, and we will arrange for a refund. We may require photos or other documentation to process your claim efficiently.

Once your order has been dispatched, you will promptly receive a shipping confirmation email containing tracking details. You can utilize this information to conveniently monitor your package's journey through our shipping carrier's website. While we typically provide tracking within 24 hours of your order placement, please note that this timeframe may vary. We appreciate your patience in this process.

For further assistance or inquiries, please don't hesitate to contact our customer service team via email at info@mysticpetmart.com. Rest assured, our dedicated team will promptly respond to your query.